Privacy Policy

Who is responsible

This website belongs to Carlos Rafael Castro Caceres, operating as a sole proprietor under the business name Carlos Castro Real Estate. Carlos is an independent real estate agent affiliated with Fathom Realty and serves clients in Tennessee and Georgia.

You can reach us at castrocarlos.realtor@gmail.com, at our business phone 615-912-3376, or at the responsible party phone 786-616-0344. Registration address: 524 Tines Drive, Shelbyville, TN 37160.

Information we collect

We collect only the information you voluntarily provide and the minimum technical data required for the website to work:

• Name, email address, and mobile phone number when you complete a form, request a consultation, or agree to receive text messages.
• The content of your messages, questions, or real estate requests.
• General search or investment preferences you share during a consultation.
• Basic technical browser data, such as IP address and pages visited, generated by normal website operation.

How we use your information

We use your information solely to serve you and to meet our professional and legal obligations:

• Respond to your real estate inquiry and follow up on it.
• Coordinate appointments, showings, and calls.
• Send you the information about the buying or investing process you requested.
• Send you text messages when you have given express consent.
• Comply with legal, regulatory, and brokerage obligations.

Text messaging (SMS) and consent

Mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

SMS consent and opt-in data will not be shared with third parties for any purpose.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase of any goods or services.

Who we share information with

We do not sell your personal information. We may share data only with service providers that help us deliver the service you requested (for example, our contact and scheduling platform, our email provider, or the brokerage when a transaction requires it), and when required by law.

These providers may use the information only to deliver the requested service and are required to protect it.

Storage and security

Information is stored on third-party platforms with access controls and is kept only as long as needed to serve you and to satisfy the legal and recordkeeping periods that apply to real estate transactions. We apply reasonable safeguards, although no system can guarantee absolute security.

Your rights

You may request at any time:

• Access to the information we hold about you.
• Correction of inaccurate data.
• Deletion of your data, except where we must retain it by law.
• To stop communications: reply STOP to any SMS or contact us directly.

Minors

This website is not directed to anyone under 18, and we do not knowingly collect information from minors.

Changes to this policy

We may update this policy to reflect changes in our practices or in applicable regulations. The last updated date will always appear on this page.

Contact

Carlos Rafael Castro Caceres — Carlos Castro Real Estate (sole proprietor). Registration address: 524 Tines Drive, Shelbyville, TN 37160. Email: castrocarlos.realtor@gmail.com. Business phone: 615-912-3376. Responsible party phone: 786-616-0344.